Engagement Model

The 1st Call engagement model, LAPEL stands for:
Listen, Assess, Propose, Execute, and Listen.

The model starts and ends with listening. Understanding our client's needs allows the client to benefit from Information Technology as a value proposition instead of just a reactive service to failed computers.

Your business requirements and goals drive IT, so 1st Call helps bring you the best most stable system that matches your needs by listening to you.