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Introduction

Questions We've Answered

Questions We Help Our Clients Answer

IT Project Management

  • Is your IT strategy aligned with your organizational goals?
  • Is there a senior management supported list of projects that the business understands will provide value?
  • Can you demonstrate to your key customers or supporters the value of past and future IT projects?
  • Are the changes you’ve implemented in the past fully utilized?
  • Is your staff trained to use systems effectively and safely?
  • Are you maximizing the organization’s technology dollars?

Office & Network Infrastructure Set-up

  • Do you have an updated inventory of your technology assets?
  • Are your offices and department as well connected as they should be?
  • Do the computers, network, and software meet your organization’s needs?

Data Protection & Compliance Policies

  • Do you have a security policy?
  • Are your Passwords, directories, network and server access controlled?
  • Is someone stealing your data? How do you know? Let us find out for you
  • Are you in compliance with privacy laws and regulations? (Mastercard and Visa policies, Government (HIPAA))
  • Are you connected to the internet? If so, do you have the latest patches on ALL your systems?
  • Do employees have remote access?
  • Have you investigated and tested that it is secure?

Business Continuity Planning

  • When is the last time you tested your data backups?
  • Do you have an updated disaster recovery plan?
  • What are core technology needs? If you lost access to them do you have a plan to keep your business running?

Key Point: Insurance covers everything BUT the time and energy you spent typing...

Helpdesk Support & IT Staff Augmentation

  • Is your current IT staff aptly meeting your support needs?
  • Have you seen trends in your IT problems based on support logs?
  • Would you prefer to reduce problems through training vs. hardware/software replacement?
  • Is your IT staff Reactive, Proactive? or Strategic?

Web Presence Strategy

  • When did you last update your website?
  • How many customers visit each month?
  • How many convert into sales?
  • Is it aesthetically and functionally presenting your company to the public well?
  • Are you using information portals for fast two-way communication?
  • Have you implemented content management software and business processes to present the right information at the right time?
  • Is the website meeting the needs of your business?

Key Point: Your website could be your customer’s first impression of your organization, is it perfect?